Payment Information
- Prepayment: Payment in advance via bank transfer
- Purchase on account
- Credit card Visa / Mastercard
- Cash on delivery
- Paypal
Where can I find the bank details for prepayment?
Our bank details can be found here: Our bank details.
We will also send them to you separately.
Are my data secure?
Your data is securely transmitted thanks to SSL encryption.
In which countries can I order on account?
Customers from Germany, Austria, and Switzerland can order on account.
Why is a payment method unavailable?
Not all payment options are always available. This depends on the total order amount, the type of goods, and whether you are a new or returning customer. We will review your order after it is received! If the desired payment method is not accepted for any reason, we will notify you immediately. Please understand that our customer service cannot provide further details for privacy reasons.
When will the payment be charged for credit cards?
If paying by credit card, either Visa or Mastercard, your account will be charged on the day the goods are shipped.
Can I as a customer reverse a payment?
If paying by direct debit (Germany) or credit card, fees will be charged for chargebacks initiated by you as a customer. Currently, these fees are €15.00 for direct debit and €50.00 for credit card chargebacks. Please avoid chargebacks to save these costs: we will refund the amount!
What are the costs for cash on delivery?
You pay upon delivery of the package to the courier. The shipping cost for cash on delivery is €6.50. You can view the cash on delivery costs directly with DHL here: Cash on Delivery DHL
In which countries can I order via cash on delivery?
This payment method is only available for deliveries within Germany.
How does Paypal work?
More info here